Feature Requests

Detects customer's negative sentiments and offers discounts within the set bounds of store guidelines, if the problem wasn't the customer's fault.

In cases where agents are allowed to offer promotional deals, will instantly create and provide individual coupon codes to deserving customers.

Analyzes the customer's purchase history Understands the customer's preferences Uses customer's previous chats for context

Uses current cart items to suggest products Analyzes the products that the customer viewed Uses machine learning to improve over time

Explains what the differences Can help determine the right product Can suggest other relevant products

Explains why the add-on is essential Suggests the various options that are available Makes sure that the customer is well-informed

Answers any questions about your products Provides background information if needed Gives as much detail as the customer needs

Adapts to any customer situation Picks the right combination of products Explains why the product is the best fit